For a long time, I had been a dependable seller on Cardmarket, amongst Europe’s most popular platforms for investing playing cards. I managed a wonderful reputation — about 400 favourable testimonials, zero disputes, and regular, Skilled assistance. But one unjustified dispute, managed by Cardmarket personnel members Silvia Parravano and Christian Tobehn, transformed almost everything. In this article, I will share my particular expertise, clarify the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.

A Clean file Built more than many years

A established Seller With 100% constructive opinions

Before the incident, I was exactly the sort of seller each marketplace get more info values. I detailed trading cards accurately, explained circumstances transparently, and shipped instantly. I never obtained one complaint — only praise.

the significance of belief on Cardmarket

Reputation is every thing for sellers on Cardmarket. 1 mistake — even one which isn’t your fault — can problems years of effort. That’s what tends to make my story so alarming for Other folks operating to the platform.

The Dispute That Shattered My Standing

purchaser requested the Wrong Card, Then Blamed Me

The trouble started any time a buyer requested a card stated precisely by name, set, and affliction. on acquiring it, they falsely claimed I'd despatched the “Incorrect Variation” — Even with obvious listing evidence exhibiting I hadn’t.

Proof Ignored by Support

I submitted screenshots in the listing, card Variation, and affliction to establish my accuracy. But Cardmarket help, specifically Silvia Parravano, ignored the points. Instead of examining the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling with the Dispute

No Fair Investigation

Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She basically blocked my account. No hearing. No next view. No attractiveness.

No Warning, No conversation

What produced this worse was the suddenness with the action. I used to be locked out of my account overnight. My appeals — requesting an evaluation or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing the identical sample

In follow-ups, my case was also viewed by Christian Tobehn, another member of Cardmarket's help workforce. regretably, as opposed to examining the info objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections plus a long term ban.

A sample of Seller Disregard

Are truthful Sellers currently being Silenced?

right after this expertise, I started exploring on the net message boards and Neighborhood threads. I swiftly found I wasn’t on your own. Dozens of long-time sellers described similar activities — several involving Silvia Parravano.

a typical topic? prospective buyers constantly earn, even if Completely wrong — and sellers are left voiceless.

How This Hurts the Entire Marketplace

although platforms ought to secure purchasers, disregarding evidence from straightforward sellers brings about a broken ecosystem. When rely on is a person-sided, undesirable actors take advantage, being aware of they’ll be shielded by biased aid brokers.

the trouble: No Oversight, No charm

not enough Transparency in Cardmarket’s process

by far the most alarming issue is the absence of the appeals method. Once personnel like Silvia or Christian make a choice, it’s closing. There’s no next review, no accountability, and no way to restore use of your account — no matter how solid your evidence is.

chance of Abuse and Blackmail

In my situation, I used to be indirectly coerced into refunding a Phony declare — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

monetary and Emotional Consequences

organization reduction Overnight

I invested many years in building my seller profile. All that energy was wiped out instantly, in addition to prospective potential earnings. My seller dashboard, get background, and loyal client base — all gone.

Emotional Toll with a Trusted vendor

This wasn’t just a company strike. It was demoralizing. To be addressed just like a fraud soon after yrs of integrity was emotionally devastating. I adopted every rule, and nonetheless received punished.

What Cardmarket Must Do to get back have faith in

System Reforms Are Urgently necessary

If Cardmarket hopes to keep high-quality sellers and forestall potential abuse, it ought to:

• ✅ Introduce a transparent appeal course of action for blocked accounts

• ✅ have to have disputes to become reviewed by no less than two impartial support agents

• ✅ practice team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who post distinct, factual evidence

• ✅ Establish accountability metrics for workers decisions

without the need of these adjustments, sincere sellers will carry on to be collateral harm inside a program that blindly favors customers.

Final ideas: Be cautious, continue to be Documented

for anyone who is at this time selling on Cardmarket, don’t presume your ideal document will defend you. you happen to be constantly a single purchaser criticism — even a Phony one particular — from being silenced.

safeguard you by:

• using screenshots of each listing

• Archiving conversation with prospective buyers

• Backing up your account details regularly

• Preparing for disputes — Even when you do nothing at all Incorrect

Conclusion: 

My knowledge with Silvia Parravano and Christian Tobehn must function a serious warning to any one employing Cardmarket. I believed within the System. I performed by the rules. And I even now got taken out without having result in.

If Cardmarket continues to disregard vendor rights, extra dependable sellers will stroll absent. And when that comes about, the System won’t just get rid of sellers — it’ll drop its reliability.

Has some thing related took place for you? Share your working experience and assistance raise recognition. Sellers should have far better.